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FAQ’s

Secure Online Shopping

When purchasing a fine Diamond online you need to feel secure and safe with your transaction.
We ar lioridiamonds.com are able to provide you with the security you deserve and desire.
We are BETTER BBB ACCREDITED with an A- rating. 
 

Customer Service

Whether purchasing something as precious an engagement ring or a simple pair of diamond earrings,you get treated with white glove service.
We strive in being very competitive in our pricing as well as providing you with the best customer service money could buy.
We provide you with 24/7 customer service as well as a life time warranty on all of our items "some restrictions may apply".
With a 14 day money back guarantee, you can't lose!
We have very happy and satisfied customers. We take care of our customers as if they were family.
We believe in treating others the way you want to be treated. If you choose us for your purchase we guarantee you that you will be a customer for life.
Feel free to ask any questions that you may have, on any auction. Your wish is our command.
 

Our Exclusive Engagement Line

While shopping online or in a local retail shop you might find the Diamonds you're looking for but set in plain solitaire settings.
While most customers have a unique setting in mind to set their ring apart from the average engagement ring, most jewelers will take advantage of that by overcharging the average consumer with high customization fees.We at lioridiamonds.com have most of your wanted Vintage Style Designer settings in stock ready to go.
Fancy Vintage Style Diamond Engagement Rings is our Specialty!

Specializing In Custom Creations

Most people we encounter want things but are in fear of what the price is going to be.
A good example is if your shopping for a Diamond tennis necklace your expecting to spend over $25,000.00 once you hear that title, correct?
Not over here! We will tailor any and all items to fit your budget. Most people like what they see on a picture but simply want to add their loving touch, we can assist you with that.
As we know that our creations are simply beautiful as they sit, a loving touch could never hurt. We will customize any of our creations to your exact desired specifications.
If you want something we don't have, we will create it for you no matter what it is. We will custom make you anything from a simple micro pave wedding band to a Diamond semi mount to accommodate a 10ct T.W stone.
 

Watch Customizing Services

We are specialists when it comes to customizing your watches. Whether you want a simple Breitling Diamond watch bezel, a Rolex Diamond watch bezel, Diamonds set in your watch case, Diamonds set in your watch band, a customized Diamond watch dial, we can accommodate your every need.
All of our custom Diamond watch work comes with a lifetime craftsmanship warranty.
 

Not Your Every Day Diamond Dealers

Most people are used to the traditional "EVERY DAY DIAMOND SALESMAN". At www.lioridiamonds.com there are no pushy salespeople here.
We are here to provide you with what you want, not sell you what you don't need. We like to get to know our future customers first to know what they want and actually need.
At this time simply make some suggestions. If at this time you haven't found something that we already have in stock we can help you acquire what they are in quest of by working with you on a custom design or altering one of our pre built mounting but let you add your loving touch! Purchasing an engagement ring should be a time remembered throughout your whole lifetime. This time of your life is precious and the memories start from here. We love being there every step of the way to make these memories happy ones.
 

Checkout Convenience

We accept many methods of payment in order to make your checkout experience go as smooth as possible.
Other payment methods accepted are: Cash, Pay pal, All major credit cards, and bank wire transfers.
If you choose to pay with a money order or a bank check please allow 7-10 business days for the check to clear through our securities department.
 

Still Not 100% Sure?

We deal with a lot of great people that are out of town. A lot of people would love to go into a local store and be able to find what they are looking for.
In most cases, it doesn't happen. A lot of retailers don't have exactly what people want. In some cases you do find what you want but it exceeds your budget by a mile.
On the other hand many people view our creations and are not sure how they will look in person.
This is why we offer a hassle free, no gimmick, 14 day money back guarantee. As our pictures are professionally taken, they still don't do any of our items as much justice as if they were seen in person. Feel free to contact one of our associates for a live hand shot of any ring if needed. With a hassle free return policy, you have nothing to lose!

Who is GetFinancing? How do I apply for GetFinancing?

GetFinancing is a real time decision engine that helps consumers obtain instant financing from numerous lending sources when making a purchase online at a participating merchant’s website.

How do I apply for GetFinancing?

Add item to your cart and then proceed to check out. By Payment Method, choose GetFinancing. A pop up requesting the last four digits of your Social Security will come up. Enter the four digits and hit next. You will automatically be notified if you are approved or not.

Why does GetFinancing ask for the last 4 digits of my Social Security Number?

GetFinancing's patented state-of-the-art technology allows us to identify, verify, and refer applicants to the appropriate GetFinancing participating financing source. The only information you need to provide is name, address, and the last four digits of your social security number, that’s it! GetFinancing believes you should feel safe while making a purchase or applying for financing online.

Will this show as an inquiry on my credit report?

Yes. In order to secure financing from a lender on your behalf, GetFinancing must verify your credit information through the credit bureaus. This verification will therefore appear as an inquiry by “Emerging Payments Technology” on your credit report.

How can I get this removed from my credit report?

Credit inquiries are automatically removed after 24 months.

Do you store any personal information or my credit history?

No. We do not store any of this information. It is used only to verify your identity and credit profile at the time of application.

If you don't store my info, who does?

At the time of purchase we use your information only to verify identity and access your credit profile to find lenders who can assist you in financing your purchase. The merchant themselves may store the information that is relevant to them. If you successfully obtain credit from one of our lenders please check the privacy policy of the bank/ lender by going to their web site.

Why was my loan/credit offer not approved?

Although a high percentage of requests are approved, GetFinancing cannot guarantee approvals of all requests. Each of our lenders has their own underwriting criteria and we may not have one available to service your needs at this time. There is also a chance that information was entered incorrectly.

What was the reason, (piece of information) on my credit report which caused me to be declined?

Unfortunately due to the Privacy Laws we are not able to access this information. You can contact one of the Credit Bureaus listed on the FCRA decline letter/email you would have received stating that an offer of credit was not available to you at this time due to some issue with your current credit status or information that was not able to be confirmed. You can also contact the lender/bank directly.

How can I reapply?

You can go back to the merchant’s web store and try your transaction once again, be sure to enter all information correctly.

Why do you ask questions such as if I rent or own a home? Annual Salary? Employment Status? Last 4 digits of SSN?

Obtaining this information allows the lender to quickly make a decision within their underwriting policies and determine what amount they are able to offer you to complete your purchase.

Who are the lenders?

We work with numerous lender sources in order to service the full credit spectrum and to offer loans of all sizes to most consumers. GetFinancing participating lenders range from private lenders/banks to large financial institutions. If you qualify they may offer you an instant loan enabling you to pay for your purchase.If you chose to accept the offered loan you will have an obligation to that particular bank or lender for repayment. You will find out the name of the lender for which you have been pre-qualified when you are presented with an offer. You will then be required to agree to their Terms and Conditions as well as the Truth In Lending terms in order for the application to be processed.

What are the GetFinancing terms that I am required to agree to?

When seeking a loan or credit to make your purchase through GetFinancing, you must provide certain pieces of information and then expressly “agree” to the Terms and Conditions provided at the time of your application. This grants us the right to seek credit on your behalf. You can review these terms and conditions

How do I get in touch with my lender or bank?

You may call them at the Toll Free number provided to you in your email correspondence from the issuing lender, or you can call our customer service line at 1-800-485-2506 and we will be happy to provide the information to you.

Where do I find the Privacy Policy for GetFinancing?

You can view it at Privacy policy.

I made a purchase and used the credit/loan from one of GetFinancing’s participating lenders. Now I want to cancel/return item. What should I do?

Contact the merchant you purchased the item or service from, they will be able to better assist you. In the event that you are not able to arrive to a resolution with the merchant, you should contact the credit issuer and ask for procedures on how to start an investigation. At Liori Diamonds, the return policy is a 14 day full money back guarantee (unless otherwise stated). If you made a purchase through GetFinancing and choose to return the item, make sure it is within the 14 days of receiving the purchase. After the 14 days no returns can be made and no refunds will be credited back UNDER ANY CIRCUMSTANCES.

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