Need Help?

Ready to purchase but still have a few questions? Maybe you're wondering what financing is available, if we really do have free shipping, or even what the free gift box looks like.  We'd be happy to help answer anything you ask or just talk about your ring or any other jewelry you have your eye on! Here are a few options: 

Live Chat

Check the bottom right corner of your screen. If you're looking at this during the daytime, chances are we're online and can chat with your right now! So what are you waiting for? Hit us up with any questions you have and we'll answer right away. 

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Give us a Call

If you want to talk to a real life diamond expert, picking up the phone is the fastest and easiest way to do so. Call us toll-free at 888-888-3321 and we'll walk you through your purchase and answer any questions you have. We love nothing more than talking about diamonds, so give us a call! 

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Send us an Email

If you’re the kind of person that wants everything in writing, feel free to send us an email with whatever question you have. Just email us at and we’ll get back to you with an answer ASAP. 

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Stop by the Shop

In the New York City area and want to hold your diamond in the palm of your hand before you buy? Come on in! Contact us to make an appointment and then visit us at 581 5th Avenue, Penthouse Suite 6th Floor, New York, NY 10017.

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We want you to be 100% confident in your purchase and are happy to talk to you. Contact us today to get started on the best purchase you’ll ever make. 

Who is GetFinancing? How do I apply for GetFinancing?

GetFinancing is a real time decision engine that helps consumers obtain instant financing from numerous lending sources when making a purchase online at a participating merchant’s website.

How do I apply for GetFinancing?

Add item to your cart and then proceed to check out. By Payment Method, choose GetFinancing. A pop up requesting the last four digits of your Social Security will come up. Enter the four digits and hit next. You will automatically be notified if you are approved or not.

Why does GetFinancing ask for the last 4 digits of my Social Security Number?

GetFinancing's patented state-of-the-art technology allows us to identify, verify, and refer applicants to the appropriate GetFinancing participating financing source. The only information you need to provide is name, address, and the last four digits of your social security number, that’s it! GetFinancing believes you should feel safe while making a purchase or applying for financing online.

Will this show as an inquiry on my credit report?

Yes. In order to secure financing from a lender on your behalf, GetFinancing must verify your credit information through the credit bureaus. This verification will therefore appear as an inquiry by “Emerging Payments Technology” on your credit report.

How can I get this removed from my credit report?

Credit inquiries are automatically removed after 24 months.

Do you store any personal information or my credit history?

No. We do not store any of this information. It is used only to verify your identity and credit profile at the time of application.

If you don't store my info, who does?

At the time of purchase we use your information only to verify identity and access your credit profile to find lenders who can assist you in financing your purchase. The merchant themselves may store the information that is relevant to them. If you successfully obtain credit from one of our lenders please check the privacy policy of the bank/ lender by going to their web site.

Why was my loan/credit offer not approved?

Although a high percentage of requests are approved, GetFinancing cannot guarantee approvals of all requests. Each of our lenders has their own underwriting criteria and we may not have one available to service your needs at this time. There is also a chance that information was entered incorrectly.

What was the reason, (piece of information) on my credit report which caused me to be declined?

Unfortunately due to the Privacy Laws we are not able to access this information. You can contact one of the Credit Bureaus listed on the FCRA decline letter/email you would have received stating that an offer of credit was not available to you at this time due to some issue with your current credit status or information that was not able to be confirmed. You can also contact the lender/bank directly.

How can I reapply?

You can go back to the merchant’s web store and try your transaction once again, be sure to enter all information correctly.

Why do you ask questions such as if I rent or own a home? Annual Salary? Employment Status? Last 4 digits of SSN?

Obtaining this information allows the lender to quickly make a decision within their underwriting policies and determine what amount they are able to offer you to complete your purchase.

Who are the lenders?

We work with numerous lender sources in order to service the full credit spectrum and to offer loans of all sizes to most consumers. GetFinancing participating lenders range from private lenders/banks to large financial institutions. If you qualify they may offer you an instant loan enabling you to pay for your purchase.If you chose to accept the offered loan you will have an obligation to that particular bank or lender for repayment. You will find out the name of the lender for which you have been pre-qualified when you are presented with an offer. You will then be required to agree to their Terms and Conditions as well as the Truth In Lending terms in order for the application to be processed.

What are the GetFinancing terms that I am required to agree to?

When seeking a loan or credit to make your purchase through GetFinancing, you must provide certain pieces of information and then expressly “agree” to the Terms and Conditions provided at the time of your application. This grants us the right to seek credit on your behalf. You can review these terms and conditions

How do I get in touch with my lender or bank?

You may call them at the Toll Free number provided to you in your email correspondence from the issuing lender, or you can call our customer service line at 1-800-485-2506 and we will be happy to provide the information to you.

Where do I find the Privacy Policy for GetFinancing?

You can view it at Privacy policy.

I made a purchase and used the credit/loan from one of GetFinancing’s participating lenders. Now I want to cancel/return item. What should I do?

Contact the merchant you purchased the item or service from, they will be able to better assist you. In the event that you are not able to arrive to a resolution with the merchant, you should contact the credit issuer and ask for procedures on how to start an investigation. At Liori Diamonds, the return policy is a 14 day full money back guarantee (unless otherwise stated). If you made a purchase through GetFinancing and choose to return the item, make sure it is within the 14 days of receiving the purchase. After the 14 days no returns can be made and no refunds will be credited back UNDER ANY CIRCUMSTANCES.